context puzzles

What is software development really if not a sprawling, borderless puzzle for which the lid with the big picture on it is long gone? To me, it seems obvious that the biggest hurdle to team-based software development is how difficult it is to communicate well.

binary consensus

Most substantive community work is about consensus seeking, and software is naturally very bad at this. How do you put humans at the center of community software? Don’t build better algorithms, build better workflows.

black box

The greatest sin of any developer is thinking they are cleverer than the users of what they build. “I can guess what you want.” In truth, guessing what someone wants is far easier than helping them achieve what they actually want.