Generalists solve many early business problems, but you can summarize most of that list as “effects of inexperienced management.” By building a team of stakeholders instead, you create opportunities that might just save your organization one day.

Web 2.0 enabled collaboration on a scale the world has never seen, but it only granted us collaborative labor, not collaborative authority… except for Wikipedia.

I’ve been thinking about Web-based community software for most of my life and have refined five beliefs for what must come next.

I find many senior software and IT folks don’t know how to talk about the value of tools. I frequently get asked by peers, inside my company and outside it, why I can successfully get tool expenses approved when theirs get rejected. Here’s my simple framework.