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context puzzles

Life is a 1000 piece puzzle, but we only have 980 pieces or so and they’re not all from the right puzzle. Micah Haun, 2005 Are you old enough to remember when The Facebook asked you for your favorite quotes? If you dig deep enough, they’re still there. If you’re of a certain age, you […]

binary consensus

Most substantive community work is about consensus seeking, and software is naturally very bad at this. Bits want to be toggled on or off. I have permission to delete this thing, or I don’t. I am an administrator, or I’m not. I can view this discussion, or I can’t. And atop this mountain of toggles […]

black box

The greatest sin of any developer is thinking they are cleverer than the users of what they build. “I can guess what you want.” In truth, guessing what someone wants is far easier than helping them achieve what they actually want.

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