I recently appeared on a podcast for the first time! Patrick O’Keefe of the long-running show Community Signal asked me to join him in a discussion that ranged from private equity buying community software, community data ownership, and the stakeholder challenges of community software roadmaps.

“When [a client is] onboarding [to new community software during the] initial year or two, they don’t care about their data export. It’s at the end. That’s a long-term reputational issue about how people talk about their experiences.

“We saw that with [community software] competitors. We had some trouble with a couple of competitors in trying to get the data from them and spent way more hours than particular customers were worth – just on principle, honestly – getting the data out for them because we were so personally offended. At least I was.”

We recorded our discussion in December and it was published 24 June. You can listen to it or read the transcript here. I had a lovely time and Patrick reassured me it didn’t sound like my first time on a podcast so I’m chalking it up as a win. If you enjoy the inside baseball of the community software world, I hope it’s worth a listen.